All bookings are subject to the following terms and conditions. All participants to a SVO programme, whether registering through a partner agency or directly, should agree to the following terms and conditions.
- Individual, enrolments must be received by the SVO office in Angoulême at least 4 weeks before the start of the programme, and at least 8 weeks for the non EU members -for visa purposes- (by mail, fax or e-mail).
- Group, enrolments must be received by SVO office in Angoulême at least 6 weeks before the start of the programme.
Requests received after these dates can only be accepted on a space available basis. Participants, their parents or legal guardians should give detailed information about their health, special diets, allergies, etc at the time of application (see §7).
Registration can only be processed if accompanied by a deposit (see § 3).
For students under 18, a parental authorisation will be required at the time of enrolment.
For all SILC programmes, prices are indicated on the enclosed price list. The price includes all the services as described in the website. For tailor-made programmes, please contact us for a quote.
- For bookings received more than 28 days prior to arrival, a non-refundable deposit of e458 is required at the time of booking, 70% of the total amount 15 days after the date of invoicing. The balance is due no later than 28 days prior to arrival.
- For bookings received between 27 and 21 days prior to arrival, a non-refundable deposit of e458 is required at the time of booking and payment in full 6 days after the date of invoicing.
- For bookings received 20 days or less prior to arrival, payment in full is required at the time of booking
+ a e80 late registration fee (see §4).
A non-refundable deposit of 25% of total invoice for all programmes, full payment is required one month prior to arrival date.
Bank Identification Code CCBPFRPPBDX
BANQUE POPULAIRE CENTRE ATLANTIQUE
3 rue Jean Fougerat – 16000 ANGOULEME – France Bank code : 10907 / Desk code : 00553
Account number : 27321095696 / Key : 89 International Banking Account Number (IBAN) FR76 1090 7005 5327 3210 9569 689
Bank Identification Code (BIC) : CCBPFRPPBDX
Credit card: Visa, Master,… (please state the name of the cardholder, the credit card number, the expiry date and the credit card cryptogram).
All payments should be made out to the order of SVO. All financial transactions must be made in Euros.
If payment is made in another currency, change taxes will be charged to the client.
Transfer: payment must include payment transfer charges.
Individual: in case SVO accepts a late registration (registration received less than 21 days prior to arrival), a e80 non-refundable fee will be required in order to cover extra expenses incurred by late process (fax, telephone, express mail…).
Balance is due upon receipt of the invoice.
For last minute registrations (less than 15 days prior to arrival) payment in full will be required by credit card.
In any case, SVO reserves the right to accept late registration.
In order to organize local transfers, international travel details should be received by SVO no later than 21 days before arrival date. Past this delay individual transfer fees should be charged.
Any changes of programme is possible under 4 weeks prior to arrival.
Changes of programme, dates etc. will be charged at the cost of e70.
Upon receipt of the completed registration form and deposit, the participant or the agent receive confirmation indicating the remaining balance.
SVO will communicate all the necessary information before departure, providing that full payment has been received.
Medical insurance is compulsory for non-E.U citizens.
All participants enrolled on a SVO programme will be
asked to prove they have subscribed to a full personal medical insurance and public liability insurance.
Participants are not insured by SVO for theft or loss of personal belongings.
In conformity with French Law, SVO has a full Public Liability Insurance. This insurance included in our tariffs covers: Individual Accident, Medical Assistance and Repatriation. It does not cover the participant’s public liability. Details of the policy can be addressed to all participants upon request.
Any food allergy must be reported at least 60 days before the programme starts. Its specificities will have to be clearly written. Upon receipt of this document, it will be immediately sent to our representatives for prior acceptance. SVO reserves the right to refuse a participant for security reason.
In case a student is accepted on the programme, his/ her legal guardians/natural parents remain responsible throughout the stay.
In case of an accident, they will not imply SVO, nor the representatives or host families.
Students should contact the local Embassy or Consulate in their country to check the details regarding entry permits. It is their responsibility to have the relevant valid travel documents for entering the country of the programme (passport, visa…) and it is their responsibility to get the relevant valid documents to stay.
For the students whose visa is denied, refunds will be reviewed providing that the criterias for obtaining the visa were respected according to the country’s regulations. In any case, registration fees and related fees will not be reimbursed.
- By SVO
SVO reserves the right to cancel a stay because of an insuffi number of participants. In this case, SVO will offer a similar programme or offer total refund of the sums already paid.
- By the Agent/the participant
During the stay: in the case of an anticipated return, extra costs will be borne by the participant, the natural parents or legal guardians. No refund of programme fees will be made.
Before the stay: cancellation fees are as follows
- more than 30 days before start date : 10% of the invoice + the non-refundable deposit + the service fee.
- between 30 and 11 days before start date : 50% of the invoice + the non-refundable deposit + the service fee.
- between 10 days and 48 hours before start date : 75% of the invoice + the non-refundable deposit + the service fee.
- less than 48 hours before arrival : 100% of the invoice + the non-refundable deposit of e300 + the service fee.
Cancellations must be confirmed in writing to the SVO office in Angoulême.
Cancellation fees are as follows:
- Cancellation of the entire group
more than 30 days before start date: 25 % of total invoice
between 30 and 15 days before start date: 50 % of total invoice
between 14 and 5 days before start date: 75 % of total invoice
less than 5 days before start date: 100 % of total invoice
- Cancellation of one participant
more than 30 days before start date: 25 % of individual price
between 30 and 15 days before start date: 50 % of individual price
between 14 and 5 days before start date: 75 % of individual price
less than 5 days before start date: 100 % of individual price
In case of an anticipated return for medical reasons,no refund of programme fees will be made.
12. ABSENCE, PROGRAMME CURTAILMENT OR CHANGES
Registering for a programme means that the participant commits himself/herself to attend all courses and/or activities and excursions as per programme content.
SVO will not give any refund if the participant misses classes or decides to curtail his/her programme (this excludes absence for proven medical cause on presentation of a medical certificate for International Language Schools only).
The agent or the participant cannot claim any refund if the latter decides to curtail the programme.
Once the booking has been confirmed to the school, we cannot accept any request for programme changes. The programme will have to be respected during the stay.
During the stay: if SVO could not deliver the services planned as per the contract terms, we would offer services of a similar or superior quality (with no supplement), or would offer reimbursement of the services that were not provided.
13. DISCIPLINE & ANTICIPATED RETURN
SVO reserves the right to expel or to send a participant home for unacceptable behaviour (i.e. theft or alcohol abuse, incorrect conduct with the host family…). If the participant is under 18 years of age the natural parents or legal guardians will be informed. Extra costs will be borne by the participant, the natural parents or legal guardians. In the case of an anticipated return for personal or discipline reasons no refund of programme fees will be made. By signing the registration form or any other written form of registration, the participant and/or his/ her natural parents or legal guardians accept SVO terms and conditions.
Evening outings :
Participants under 18 years old are not allowed to go out in the evening without being accompanied by an adult. Participants of 18 years old and over are allowed to go out in the evening. However they must respect the host family rules and customs and should behave accordingly.
14.OBLIGATIONS OF THE PARTICIPANT
The participant shall be responsible for choosing the programme that corresponds to his/her abilities.
The participant must attend all courses and/or activities of the programme he/she has chosen, and be punctual. Should irregular attendance or other behaviour of the participant leads to a disturbance of the course and/or activities for other participants, SVO reserves the right to expel the participant from the programme. In such an event the programme monies paid shall not be refunded in any way, not even on a pro-rata basis.
15.HOST FAMILY PLACEMENTS
Our host families reflect the variety of social, race and religious backgrounds that can be found. Host families can be made of a single parent with or without children, active retired people, couples with or without children, etc. Our choice of host families is based on their ability and motivation to provide the care and safety a student needs while staying in the country and their willingness to share their culture with the participant. SVO will not accept cancellation of a programme based on social, racial and religious dislikes of the participant and/or his/ her natural parents or legal guardian.
Each participant is liable for his/her personal property, unless loss or damage is proven to be due to SVO negligence. If anything is missing when the participant leaves the centre/school/host family, the participant should let the Director of the centre/school or SVO know about it immediately. Expensive and treasured items such as jewellery, CD players, mp3s, personal video games, mobile phones, cameras, designer clothes/shoes/ trainers…should not be brought to camp/centre/school/ host family as they are often inappropriate on an activity holiday.
All personal property left in the centre or host family after departure will be sent back at the participant’s own expense.
SVO cannot be held responsible for weather conditions which may interfere with the programme.
If SVO considers that the conditions for organising an activity are dangerous or unsuitable due to bad weather, the activity may be delayed or cancelled. If for one reason or another one activity has to be cancelled, substitute activities will be provided for the participants.
18.USE OF PHOTOGRAPHS
Photos of participants taken during their SVO programmes may be used for any SVO publication (brochures, website…). Should participants refuse, they must inform SVO in writing within the time of their registration.
Claims must be addressed to the Direction of SVO and must be made by registered letter to: SVO – 35 Rue du Sauvage – 16000 ANGOULEME Cedex – FRANCE
within 30 days following the end of the participant programme.
Legal claims will be dealt with by the «Tribunal d’Angoulême».
20.SILC VOYAGES INSURANCES
- Professional third party liability : ALLIANZ police n° 42.924.430
- Guarantee «Voyages» CHARTIS n° 4091039
All damages : e10 000 000